Issues

Chift provides a comprehensive overview of the issues that might arise when trying to activate a consumer.

This feature is available upon request only.

List of issues

This page gives you a list of all the issues found during the activation process for your consumers.
The goal is to help you identify the root cause of the issue and to help you resolve it.

You have the option to get the consumer/sync link to give more details about the issue or to send directly an email to the consumer to help them troubleshoot the issue. You can as well open a ticket to get in touch with our support team (see Contact Support).

You filter the issue by issue types:

• No connection (no connection process was initiated)
• Connection error (error during the connection process)
• Connection required (required connections are missing)
• Sync mapping required (some mappings were not correctly set)
• Sync not configured (the sync was not correctly configured and not activated)
• Sync disabled (the sync was disabled by the consumer)

AI suggested resolutions

When you open an issue, you can use our smart AI chat to help you resolve issue.

Based on our internal and external documentation, it will provide you with suggestions on how to help you resolve issues. You can then directly chat as well with the AI bot to provide more context if needed.

Send email reminder

Through the menu next to each consumer, you can choose to “Send email to a consumer”. This allows you to send manually a reminder email to a consumer to activate a connection.