Monitoring

Chift provides comprehensive overview to help you track and manage your consumers’ connections. This guide explains how to effectively monitor connection statuses and troubleshoot any issues that may arise.

Overview of connections

The main dashboard gives you a clear view of all your consumers’ connections. It will give you an overview of the number of active consumers.

A consumer is considered as active if there is at least one active connection.

Next to the number of active consumers, you will see the number of active connections. One consumer can have multiple connections.

Pending connections are connections that were initiated but not finished. Failed connections are connections that failed to authenticate due to an authentication error (e.g. wrong credentials, permissions issues, …).

The rest of the page will give you an overview of the connectors used by your clients.

You can drill down to see more details about each Unified API or connector.

Overview of syncs

Only when you are using syncs.

If you are using Chift’s syncs, this overview will give you an overview of the active syncs of your consumers.
It’s not because a connection is active that a sync is activated.
The most important metric for you to track is the number of active syncs.

A sync is considered as active for one consumer if the configuration was successfully completed.

The rest of the page will give you an overview of the activation rate of your syncs.

You can drill down to see more details about each step of the sync and where it might have failed.

List of consumers (by connections)

Navigate to the Consumers page and you will see a list of all your consumers.

You have filters to select the active consumers or to filter by specific connectors. At any time you can search for a specific consumer by name or by consumerid by using the global search bar.

You can download the list of consumers visible on your screen by clicking on the ‘Download CSV’ button.

In the issue column, you will see what might have failed for a consumer:

• Connection failed (name of connector)
• Nothing: no connection process was initiated

Click on the three dots and click on “Get consumer link” to get a link to the consumer’s connection page. This can give you more details about what might have failed.

Through the three dots, you can also edit or delete the consumer.

List of consumers (by syncs)

Only when you are using syncs.

Navigate to the Consumers page, choose the “By syncs” tab and you will see a list of all the consumers for which you tried to activate a sync.

Different filters are available to help you identify the consumers that failed to activate a sync (e.g. by sync, by connector, …)

In the issue column, you will see what might have failed during the sync activation for a consumer:

• Connection failed (name of connector)
• No connection: required connections are missing
• Mapping incomplete: some mappings were not correctly set
• Configuration incomplete: the configuration was not completed and the sync was not activated

Click on the three dots and click on “Get sync link” to get a link to the consumer’s connection page for the sync. This can give you more details about what might have failed.

Through the three dots, you can also edit or delete the consumer.

Next Steps

• Learn about Issues Management
• Set up Email Reminders
• Explore the Help Center for troubleshooting guides